Senior Demand Forecaster – Analyst

Location Details:

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time, others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.

This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or offsites.

This position is not eligible to be performed in Alaska, Mississippi, North Dakota, or the Virgin Islands.

Join our team

GoDaddy Care & Services Workforce Planning & Logistics is hiring a driven Senior Demand Forecaster who is heartfelt about data, operational excellence, and innovation. In this role you will be part of the Forecasting & Planning team committed to ensuring GoDaddy has solid plans for our global contact centers, including making sure guides are always available when customers need them, across 21 sites in 12 countries.

What you'll get to do...

• Partner with Product Management, Engineering, Marketing, Care & Services Operations teams, Business Intelligence, and Finance to develop customer contact demand forecasts to meet business goals, customer needs, and financial commitments
• Deliver accurate 18-month rolling multi-channel demand forecasts (phone, messaging, etc.) across different geographies
• Project operational performance including forecast variance projections, service level projections, and operational performance projections while ensuring model and algorithm accuracy based on actuals
• Perform statistical modeling to project possible effects of business and product changes, guide and customer workflow and process changes, routing changes, and marketing campaigns
• Build models and ad-hoc queries to support business analysis to diagnose business performance and identify the root cause
• Present forecasts in a way that is easily absorbed by audiences of varying levels, including senior leaders and key collaborators
• Apply key data to understand how the business is performing for GoDaddy customers and against business goals and identify priorities to improve operational performance

Your experience should include...

• 8+years of demand forecasting, risk probability modeling, profitability modeling, process sensitivity modeling, or similar predictive modeling required
• Ability to develop statistical models, build scenarios, and forecast with a high level of accuracy required
• Knowledge of ARMA/ARIMA/SARIMA, decomposition, linear regression, exponential smoothing, or related statistical models required
• Proficiency in R or similar language required
• Proficiency with Microsoft Office (including sophisticated statistical and worksheet functions), business intelligence applications, and databases required

You might also have...

• Proficiency in designing and building interactive dashboards and other reporting in Tableau, including complex data visualization, preferred
• Bachelor's degree in Finance, Economics, Mathematics, Applied Mathematics, Predictive Analytics, Statistics, and Probability, or a similar field preferred

We've got your back... Enjoy our many benefits (My Wallet), which may vary depending on role and tenure, including paid time off, 401k, bonus eligibility, equity grants and parental leave. Join one of our employee resource groups (Culture). Once approved, continue to have a side hustle if you have one (we love entrepreneurs, remember?). Most importantly, come as you are and make your own way.

About us... GoDaddy is empowering everyday entrepreneurs around the world by providing all of the help and tools to succeed online. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights and the people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us (https://aboutus.godaddy.net/about-us/overview/default.aspx.)

GoDaddy is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, ethnicity, national origin, citizenship, religion, creed, sex, sexual orientation, gender, gender identity or expression (including against any individual that is transitioning, has transitioned, or is perceived to be transitioning), marital status or civil partnership/union status, physical or mental disability, medical condition, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

If you need help completing an application for a position with GoDaddy, please reach out to our Recruiting Team at myrecruiter@godaddy.com.

GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.