Software Support ConsultantApply Apply Later Location Sofia, Bulgaria
GoDaddy powers the world's largest cloud platform dedicated to small, independent ventures. With 19 million customers worldwide, GoDaddy is the place people come to name their idea, build a professional website, attract customers and manage their work. Our mission is to empower entrepreneurs everywhere, making opportunity more inclusive for all. To learn more about the company visit www.GoDaddy.com.
Ticket Support L1.
Assisting clients requests via ticket (email) communication.
- Process tickets from ‘General support’ and ‘Support Tasks’ queues
- Resolve customers’ issues in a timely manner and in line with company procedure
- Provide regular updates regarding the customers’ issues
- Finding the best way to educate and engage with the customers to ensure positive communication and the desired outcome
- Follow internal channels for keeping an eye on our systems
- Escalate properly and in a timely manner tickets to the next level
- Alerting Tls, SysOps and Infrastructure teams regarding issues of a same pattern
- Act proactively in following own progress and work continuously on improving own KPIs
- Help the team members and especially the new starters
- Act respectfully towards team members and other departments
GoDaddy is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.
If you need assistance completing an application for a position with us, please reach out to our Recruiting Team at Recruiting@godaddy.com
Please note that GODADDY does not accept unsolicited resumes from recruiters or employment agencies.
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