Desktop Support/EngineerApply Apply Later Location Shanghai, China
GoDaddy powers the world's largest cloud platform dedicated to small, independent ventures. With nearly 18 million customers worldwide and over 77 million domain names under management, GoDaddy is the place people come to name their idea, build a professional website, attract customers and manage their work. Our mission is to give our customers the tools, insights and the people to transform their ideas and personal initiative into success. To learn more about the company visit www.GoDaddy.com.
Provide support for The Desk, the ServiceNow queues and other internal IT support as needed. This position will focus on Concierge and Bomgar chat.
Document new knowledge and update current knowledge as needed
Ability to turn around short-term resolutions and proactively track and resolve long-term issues.
Effectively use pre-defined escalation paths to help resolve user issues with our internal and external business partners
Effectively use soft skills to provide an excellent end-user experience
Assist with inbound internal support queues such as phones and chats, as well as walk-up support issues
Support all end user technology in the Shanghai office.
Must have strong Mac and Windows OS experience
Basic networking troubleshooting and configuration experience
Familiarity with Active Directory, including Group Policies, AD attributes and object management
Experience with collaboration platforms such as Zoom, Office365 and Slack
Virtualization Technologies – Exposure to Parallels and implementation of Microsoft technologies on the platform.
Configuration and Automation Management – General operational understanding of common Configuration Management technologies employed on Apple platforms including JAMF.
File System Management - Demonstrated understanding of Apple permissions, inheritance, and troubleshooting.
Performance and Reliability Management – Ability to troubleshoot and analyze performance impacts to make recommendations on improvement.
Effectively prioritize incident and request tickets based on SLA and user impact
Collect data on major incidents to allow for troubleshooting and long-term resolution
Coordinate with GET employees at other campuses to help users outside of reach
GoDaddy is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.
If you need assistance completing an application for a position with us, please reach out to our Recruiting Team at Recruiting@godaddy.com
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