Inbound Telephone Sales and Support Agent - Romania, Remote

Location Details: Romania, Remote

Start Date: Monday, 17th of July  2023

At GoDaddy the future of work looks different for each team. Some teams work in the office full-events or offsites. Your hiring manager can share more about this role’s hybrid or remote time, others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.

Remote: This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or offsites.

Shifts: Full time on a Rota from 9.00 am and evening shift, from Monday to Friday 

What you'll get to do...

An exciting opportunity has arisen to join our fun and supportive Inbound Calls team.  Do you love guiding customers to success by giving a first-class customer experience? If so, then this is the role for you:

• Support our existing customers via our Inbound Telephone system, providing the GoDaddy “WOW” customer experience to all  
• Consulting with customers on their unique business needs while seeking opportunities for add-on products that helps them reach their online goals
• Developing an understanding of your customers’ needs through spoken conversational skills using discovery type questions to be able to solve any issues the customer faces
• We invite you on a fun filled learning journey full time for 6 weeks - A GoDaddy induction / training period to get to know and use our products and services to ensure you are set up for success

Your experience should include...

• Excellent spoken professional English is mandatory
• Written English should be at an advanced level
• Ability to deliver an amazing “WOW” customer service experience
• The ability to clearly understand and respond appropriately to spoken questions
• Effective time management and strong focus on schedule adherence and/or attendance
• Ability to multi-task different systems and navigate the internet quickly and efficiently
• Open to developing your sales skills, closing sales effectively, and overcoming objections

We've got your back...  We offer a range of benefits that may include paid time off, retirement savings (e.g., 401k, pension schemes), incentive eligibility, equity grants, participation in an employee stock purchase plan, and other family-friendly benefits including parental leave. GoDaddy’s benefits vary based on individual role and location and can be reviewed in more detail during the interview process.   

We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way. 

About us...  GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us. 

At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page. 

GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy here (https://www.godaddy.com/legal/agreements/equal-opportunity-employment-statement). 

Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to myrecruiter@godaddy.com. 

GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.

Job ID R018523