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Senior Software Engineer - Digital Care, Chatbots

Kirkland, Washington

Overview

GoDaddy engineers are shifting the global economy to support small businesses worldwide to create beautiful online experiences for their customers that help them grow and manage their business. We work fearlessly to build innovative solutions, platforms and business applications tailored to the unique needs of the small business owner. Using a collaborative, agile, small team approach we make cutting edge technologies simple and effective. Our team of technologists do the heavy lifting, so our customers can focus on making their dreams come true.

  • Full-time
  • Level: Mid
  • Travel: Yes

Success Profile

What makes a successful Senior Software Engineer - Digital Care, Chatbots employee at GoDaddy?
Check out the traits we're looking for and see if you have the right mix.

  • Problem-solver
  • Focused
  • Organized
  • Self-starter
  • Strategic
  • Visual
0 10
  • Adaptable
  • Detail-Oriented
  • Communicator
  • Multi-Tasker
  • Creative
  • Perceptive
  • Tech Savvy
  • Quick-Thinking

Job Description

About GoDaddy

GoDaddy powers the world's largest cloud platform dedicated to small, independent ventures. With nearly 18 million customers worldwide and over 77 million domain names under management, GoDaddy is the place people come to name their idea, build a professional website, attract customers and manage their work. Our mission is to give our customers the tools, insights and the people to transform their ideas and personal initiative into success. To learn more about the company visit www.GoDaddy.com.

You are a senior full-stack software engineer, and we at GoDaddy want you to join our Digital Care Team. As part of this team, you will be tasked with caring for our customers in creative ways that harness your software-creation and collaboration abilities. You'll contribute to projects such as chatbots, e-learning, online support, and digital tools to connect our customers with their communities. These contributions will span the web and mobile devices. Your efforts will help our customers realize their great ideas and thrive on their success.

GoDaddy’s mission is to radically shift the global economy toward life-fulfilling independent ventures. With over 19 million customers worldwide and more than 70 million domain names under management, and a host of products and services, GoDaddy gives small business owners the tools to name their idea, build an appealing online presence, attract customers and operate their business.

You are a senior full-stack software engineer, and we at GoDaddy want you to join our Digital Care Team. As part of this team, you will be tasked with caring for our customers in creative ways that harness your software-creation and collaboration abilities. You'll contribute to projects such as chatbots, e-learning, online support, and digital tools to connect our customers with their communities. These contributions will span the web and mobile devices. Your efforts will help our customers realize their great ideas and thrive on their success.

Your demonstrated history of adaptability will benefit you and our team. We don't expect you to have experience with a specific language, service infrastructure, or database tool. We are looking for your willingness to grow, learn the technologies we have in place, and influence these choices with sound technical decisions as development progresses. Right now, our stack includes:

  • React and React Native for front-end development, with Webpack for bundling, relying on the latest ES2015+ JavaScript language features
  • Node.js for our back-end services
  • Kubernetes to orchestrate those services
  • WDIO for UI testing
  • Cassandra to serve our backing data Our development is integrated, so you will own your code from inception through production. We expect you to have a passion for doing the right thing for your customer, and for your growth mindset to enable you to learn new technologies and capitalize on unforseen opportunities.

While our team contributes code to and accepts contributions from other GoDaddy teams (our "internal open source" model), we also participate in the public Open Source Software community via GitHub. You can find us athttps://godaddy.github.io. If you aren't already an OSS contributor, come add your talents to ours in giving back to the software community has enabled us to build faster and thrive technically.

Our team is a welcoming place for all people. Some things that make us special:

  • Our open office space is welcoming and comfortable, and you and your teammates will often work from home as you choose.
  • We pride ourselves on a culture of sensitivity and respect for each other.
  • We value the creativity, inclusion, and customer focus that drawing from a diverse talent pool generates. Learn about company-sponsored employee resource groups athttps://careers.godaddy.com/culture#diversity.
  • We work with local partners to source excellent talent from non-traditional backgrounds, such as mid-career-transition internship programs.
  • We have a generous paid maternity and paternity leave policy with discounted childcare plans in most metros.
  • We dedicate budget for training and conferences.

The ideal candidate will be passionate about doing the right thing for the customer and will have a growth mindset: learning new technologies and capitalizing on unforseen opportunities.

Primary Responsibilities:

  • Write efficient, maintainable code, proven with unit and integration tests.
  • Mentor the team in planning, architecting, implementing, and maintaining our Digital Care apps as we migrate them to a new platform that will allow us to ship both on web and in native mobile apps.
  • Demonstrate extraordinary customer focus, joining forces to build our conversational help. Our next-gen chatbot-assisted help system works in conjunction with our company's secret sauce--our unmatched customer care team--to get our customers quick answers or route them to Care with full context.
  • Build and maintain GoDaddy Academy, our e-learning offering focused on millennial-age customers.
  • Set high standards, reviewing your teammates' code, defining best practices, and looking for ways to improve the overall quality of our codebase.
  • Own outcomes, releasing high-quality code such that your team's devops on-call responsibilities remain light.
  • Write, edit and improve technical documentation.
  • Mentor your fellow engineers and help them develop professionally.
  • Understand the nuances between browsers and native platforms and provide advice and guidance to other developers on handling those nuances.
  • Contribute to Open Source projects related to the tech stack and domain of our products. Work fearlessly, take risks, try new things, and share your failures and successes with the team.

We're looking for a majority of the following experience:

  • You have experience within a modern JavaScript environment using technologies and languages such as Node.js, npm, yarn, ES2015+ or TypeScript.
  • You have a strong understanding of the fundamentals of core web technologies: JavaScript, CSS3, and HTML5.
  • You have worked with front end technologies such as Less, Sass, React, jQuery.
  • You have experience building core native and/or React Native technologies: Swift/Java, JavaScript, React Native styles, along with native styles and layouts.
  • You are experienced in debugging mobile applications including native and non-native issues (React Native, services, builds).
  • You have worked with one or more of the major AI, NLP, or chat platforms from Amazon, Google, or Microsoft.
  • You have experience with ElasticSearch, Cassandra, or other document database.
  • You have a strong understanding of git and git-based workflows.
  • You have used multiple "last mile" technologies such as jenkins and webpack to ship production-ready software.
  • Experience with Devops and understand what deployment means using systems like docker, AWS, OpenStack, Artifactory or Kubernetes.
  • A track record of contributing to open source projects a plus.
  • Experience in an Agile software development environment.
  • Demonstrated love and advocacy of automated testing (send us a link to your tests on Github!)
  • You have been active in the professional development community for at least 4 years or advanced degree or equivalent experience.

GoDaddy is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

If you need assistance completing an application for a position with us, please reach out to our Recruiting Team at Recruiting@godaddy.com

To submit your application to this position, please click Apply . On the next screen, after you click Apply, click Create to establish your candidate account. If you have previously created a candidate account, please slick Sign-In and use that account to complete your application.

Job ID R004667

Benefits

  • Healthcare

    GoDaddy helps keep employees fit and healthy with generous health benefits. From the best medical, vision, dental, and disability to on-site health and wellness assessments and employee assistance plans.

  • Tuition Reimbursement

    GoDaddy is a strong believer in the value of higher education. The Education Reimbursement Program encourages our employees to pursue further education and advancement at the company.

  • Professional Development

    GoDaddy offers programs to help advance the careers of our employees. Programs include instruction led by our trainers, as well as opportunities for Tuition Reimbursement.

  • PTO

    GoDaddy encourages employees to take time away from work to Live Passionately. GoDaddy goes above and beyond to provide opportunities to enjoy time away from work and we provide generous time away to rest & recharge.

  • Work/Life Balance

    We know that maintaining a work/life balance is the key to success. At GoDaddy, we provide many perks and amenities to help facilitate this balance.

  • Retirement Plans

    GoDaddy looks closely at the retirement provisions and provides a competitive 401k employer match program. Our retirement plans are designed to fund a comfortable retirement for our employees.

The amazing thing about GoDaddy wasn't that we were able to define a company standard and have that standard meet or exceed our goals in defining it. The amazing thing was how open the teams were to joining forces to investigate, decide, evangelize and engage on a change like this.

Chris Evans, VP of Engineering

I haven't met a developer yet who doesn't want to change the world for the better with their work.

Blake Irving, GoDaddy Board Director & Former CEO

The product team combines data and customer insight to deliver impactful experiences around the world. Working here is an opportunity to make a difference globally by helping individuals make a living and bring their ideas from inception to reality.

Steven Aldrich, Chief Product Officer

Diversity

Our diverse employee population reflects the customers we serve. We support and celebrate everyone on our team through our Employee Resource Groups, open and inclusive to all.

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