Inbound Sales and Technical Representative (Hiring for Summer 2020)ApplyApply Later Location Gilbert, Arizona Additional Locations Gilbert, Arizona, United States of America
GoDaddy powers the world's largest cloud platform dedicated to small, independent ventures. With 20 million customers worldwide, GoDaddy is the place people come to name their idea, build a professional website, attract customers and manage their work. Our mission is to empower entrepreneurs everywhere, making opportunity more inclusive for all. To learn more about the company visit www.GoDaddy.com.
We’ve adapted our hiring process in response to COVID-19. To learn more about what GoDaddy is doing differently click here.
The Inbound Sales and Technical Representatives are responsible for ensuring we are delivering on our customer experience promises. Your team will consist of 10-15 agents who support existing and potential GoDaddy customers via inbound telephone calls. Do you love guiding customers to success? In this role you will provide the GoDaddy “WOW” customer experience to every customer by giving them the tools and insights to help transform their ideas and personal initiatives into a success. This will be completed through an analysis of a customer’s account and in-the-moment consultative conversations, leading both to improve the customer experience, as well as sales of GoDaddy products and services to help customers achieve their unique business goals.
These roles are empowered to uphold our core values and provide excellence to our customers and team members. It starts with a desire to be part of something bigger than oneself.
Inbound Sales Representative
The Inbound Sales Representative provides support to existing and potential GoDaddy customers via inbound telephone calls. You will be on a team consisting of 10-15 agents. Do you love guiding customers to success? In this role you will provide the GoDaddy “WOW” customer experience to every customer by giving them the tools and insights to help transform their ideas and personal initiatives into a success. You will make this happen by doing an analysis of the customer’s account and providing in-the-moment consultations. You will lead the conversation, improve the customer experience, and sell GoDaddy products and services to help customers achieve their unique business goals.
Technical Sales and Support Representative
The Technical Sales and Support Representative supports GoDaddy’s hosting customers on multiple channels, primarily via inbound telephone calls. Do you love guiding customers to success? In this role, you will be the first point of contact and provide professional consultation to customers. Your interactions will range from answering questions about current GoDaddy products/services to providing consultation regarding new purchases. You will effectively respond and provide information to customers regarding new product, service offerings, contract extension options, and you will cross-sell additional products/services.
Business Applications Sales Representative
The Business Applications Sales Representative is a unique role, supporting customers who are invested in GoDaddy’s business application services and products. Do you love guiding customers to success? In this role, you’ll provide technical support to customers for all GoDaddy productivity platforms, including Outlook® and Outlook® Web Access (OWA), Microsoft Office applications, and Workspace Email. You’ll also consult with customers to determine their needs in order to match them with the right type of email plan to achieve their goals.
- Among our positions here at GoDaddy we require 6+ months of customer service and/or sales experience.
- Strong communication skills, both verbal and written.
- Open to developing your sales skills, closing sales effectively, and overcoming objections.
- Ability to learn and adapt to new environments, processes, and systems quickly and thrive in a dynamic, changing environment.
- Ability to build rapport with new and existing customers while multi-tasking and following a consultative sales approach.
- Ability to multi-task multiple systems and navigate the internet quickly and efficiently.
- We are hiring for a variety of schedules, 2nd, 3rd and power shifts. Most schedules require availability to work at least one weekend day.
- Because we’re passionate about helping our customers make their own way, this role requires a regular and consistent physical presence in the office to assist them. It also requires the ability to work schedules with pre-defined breaks and lunch periods.
- High School Diploma, GED, or equivalent work experience.
GoDaddy is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.
If you need assistance completing an application for a position with us, please reach out to our Recruiting Team at email@example.com
Please note that GODADDY does not accept unsolicited resumes from recruiters or employment agencies.
To submit your application to this position, please click Apply . On the next screen, after you click Apply, click Create to establish your candidate account. If you have previously created a candidate account, please slick Sign-In and use that account to complete your application.