As part of our Care organization at GoDaddy, you’ll work with some of the best professionals in the world to help our customers build a digital presence like no other. We will arm you with the knowledge to make informed decisions and potential adjustments to our products and services so they can continue meeting our customers’ needs while transforming their businesses. We don’t make dreams come true by playing it safe – every day we hustle to help small businesses shine!
What makes a successful Hosting Sales & Support Consultant employee at GoDaddy?
Check out the traits we're looking for and see if you have the right mix.
- Good Listener
- Problem solver
- Technologically savvy
- Goal oriented
GoDaddy powers the world's largest cloud platform dedicated to small, independent ventures. With nearly 17 million customers worldwide and over 75 million domain names under management, GoDaddy is the place people come to name their idea, build a professional website, attract customers and manage their work. Our mission is to give our customers the tools, insights and the people to transform their ideas and personal initiative into success. To learn more about the company visit www.GoDaddy.com.
Provide support to Hosting customers on inbound telephone calls, chats, and tickets. You will be the first point of contact and provide professional consultation to customers. Your interactions will range from questions about current GoDaddy products/services and/or consultation of new purchases. You will effectively respond and provide information to customers regarding new offerings, contract extension options and attempts to cross-sell additional product/services.
• Build rapport with new and existing customers while multi-tasking and following a consultative sales approach. No scripts!
• Sell GoDaddy products and services via inbound phone calls while meeting daily and monthly performance targets
• Learn all products and services to become a GoDaddy expert who provides solutions based on customer goals
• Resolve technical issues related to any GoDaddy Hosting service, FTP clients, cPanel, WordPress, Plesk, MySQL and more while navigating through multiple systems
• Excellent spoken and written skills required
• Extensive internet knowledge and computer navigation is a must!
• Ability to meet or exceed expectations in a metrics-based environment
• Constant demonstration of GoDaddy's core values - be extraordinary, live passionately, own outcomes, work fearlessly, and join forces
·HS Diploma (or the equivalent) or equivalent work experience
Preferred Skills and Qualifications
• Minimum 1 year sales experience preferred
• Knowledge of Internet Hosting and CMS tools preferred
• Accomplished experience in a call center environment preferred
GoDaddy is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.
If you need assistance completing an application for a position with us, please reach out to our Recruiting Team at Recruiting@godaddy.com
To submit your application to this position, please click Apply . On the next screen, after you click Apply, click Create to establish your candidate account. If you have previously created a candidate account, please slick Sign-In and use that account to complete your application.
GoDaddy helps keep employees fit and healthy with generous health benefits. From the best medical, vision, dental, and disability to on-site health and wellness assessments and employee assistance plans.
GoDaddy is a strong believer in the value of higher education. The Education Reimbursement Program encourages our employees to pursue further education and advancement at the company.
GoDaddy offers programs to help advance the careers of our employees. Programs include instruction led by our trainers, as well as opportunities for Tuition Reimbursement.
GoDaddy encourages employees to take time away from work to Live Passionately. GoDaddy goes above and beyond to provide opportunities to enjoy time away from work and we provide generous time away to rest & recharge.
We know that maintaining a work/life balance is the key to success. At GoDaddy, we provide many perks and amenities to help facilitate this balance.
GoDaddy looks closely at the retirement provisions and provides a competitive 401k employer match program. Our retirement plans are designed to fund a comfortable retirement for our employees.
Our award winning customer care team is second to none. We provide ideas to make small business look amazing online, around the world, around the clock and one customer discussion at a time.
Auguste Goldman, SVP Customer Care
Our people are the keystone of what makes GoDaddy amazing. The diversity, equality, dedication to culture and focus on customer needs are the morsels that bind our foundation together.
Paralee Johnson, Internal Communications
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