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Customer Consultation & Care Representative

Gilbert, Arizona; Tempe, Arizona

Overview

As part of our Care organization at GoDaddy, you’ll work with some of the best professionals in the world to help our customers build a digital presence like no other. We will arm you with the knowledge to make informed decisions and potential adjustments to our products and services so they can continue meeting our customers’ needs while transforming their businesses. We don’t make dreams come true by playing it safe – every day we hustle to help small businesses shine!

  • Full-time
  • Travel: No

Success Profile

What makes a successful Customer Consultation & Care Representative employee at GoDaddy?
Check out the traits we're looking for and see if you have the right mix.

  • Good Listener
  • Multi-tasker
  • Problem solver
  • Technologically savvy
  • Goal oriented
  • Adaptable
0 10
  • Results-driven
  • Self-starter
  • Quick-thinking
  • Curious
  • Patient
  • Positive
  • Communicator
  • Independent

Job Description

About GoDaddy

GoDaddy powers the world's largest cloud platform dedicated to small, independent ventures. With 19 million customers worldwide, GoDaddy is the place people come to name their idea, build a professional website, attract customers and manage their work. Our mission is to empower entrepreneurs everywhere, making opportunity more inclusive for all. To learn more about the company visit www.GoDaddy.com.

The Inbound Sales Representative is responsible for ensuring we are delivering on our customer experience promises. Your team will consist of 10-15 agents who support existing and potential GoDaddy customers via inbound telephone calls. Do you love guiding customers to success? In this role you will provide the GoDaddy “WOW” customer experience to every customer by giving them the tools and insights to help transform their ideas and personal initiatives into a success. This will be completed through an analysis of a customer’s account and in-the-moment consultative conversations, leading both to improve the customer experience, as well as sales of GoDaddy products and services to help customers achieve their unique business goals.

This role is empowered to uphold our core values and provide excellence to our customers and team members. It starts with a desire to be part of something bigger than oneself.

Responsibilities:

· You will consult with customers via inbound telephone calls on their unique business needs while seeking opportunities for add-on products that work with existing core products to help them reach their online goals.

· You are expected to meet performance and quality standards set by the Inbound Sales department in a highly metrics-driven operation.

o Metrics could include but are not limited to: customer availability, number of calls, length of calls, customer satisfaction survey scores, “WOW” (call quality) scores, and sales goals.

· You will demonstrate extraordinary interpersonal skills and the ability to thrive, multi-task, and prioritize in a high-volume, dynamic environment.

· You will have a deep understanding of GoDaddy products and services and demonstrate a strong knowledge of internet and email technology.

· You will troubleshoot GoDaddy products as needed in order to deliver stellar customer service.

Requirements:

· 6+ months of customer service and/or sales experience.

· Ability to deliver an amazing “WOW” customer service experience.

· Open to developing your sales skills, closing sales effectively, and overcoming objections.

· Ability to learn and adapt to new environments, processes, and systems quickly and thrive in a dynamic, changing environment.

· Ability to build rapport with new and existing customers while multi-tasking and following a consultative sales approach.

· Ability to multi-task multiple systems and navigate the internet quickly and efficiently.

· Most schedules require availability to work at least one weekend day.

· Because we’re passionate about helping our customers make their own way, this role requires a regular and consistent physical presence in the office to assist them. It also requires the ability to work schedules with pre-defined breaks and lunch periods.

· Do you already work at GoDaddy? All internal candidates must meet our internal transition requirements (click here to view).

This position will be for our 2nd & 3rd shift teams.

GoDaddy is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color,creed, religion,sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mentaldisability, pregnancy,childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

If you need assistance completing an application for a position with us, please reach out to our Recruiting Team atRecruiting@godaddy.com

Please note that GODADDY does not accept unsolicited resumes from recruiters or employment agencies.

To submit your application to this position, please clickApply . On the next screen, after you clickApply, clickCreate to establish your candidate account. If you have previously created a candidate account, please slickSign-In and use that account to complete your application.

GoDaddy is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

If you need assistance completing an application for a position with us, please reach out to our Recruiting Team at Recruiting@godaddy.com

Please note that GODADDY does not accept unsolicited resumes from recruiters or employment agencies.

To submit your application to this position, please click Apply . On the next screen, after you click Apply, click Create to establish your candidate account. If you have previously created a candidate account, please slick Sign-In and use that account to complete your application.

Job ID R007105

Benefits

  • Healthcare

    GoDaddy helps keep employees fit and healthy with generous health benefits. From the best medical, vision, dental, and disability to on-site health and wellness assessments and employee assistance plans.

  • Tuition Reimbursement

    GoDaddy is a strong believer in the value of higher education. The Education Reimbursement Program encourages our employees to pursue further education and advancement at the company.

  • Professional Development

    GoDaddy offers programs to help advance the careers of our employees. Programs include instruction led by our trainers, as well as opportunities for Tuition Reimbursement.

  • PTO

    GoDaddy encourages employees to take time away from work to Live Passionately. GoDaddy goes above and beyond to provide opportunities to enjoy time away from work and we provide generous time away to rest & recharge.

  • Work/Life Balance

    We know that maintaining a work/life balance is the key to success. At GoDaddy, we provide many perks and amenities to help facilitate this balance.

  • Retirement Plans

    GoDaddy looks closely at the retirement provisions and provides a competitive 401k employer match program. Our retirement plans are designed to fund a comfortable retirement for our employees.

Our award winning customer care team is second to none. We provide ideas to make small business look amazing online, around the world, around the clock and one customer discussion at a time.

Auguste Goldman, SVP Customer Care

Our people are the keystone of what makes GoDaddy amazing. The diversity, equality, dedication to culture and focus on customer needs are the morsels that bind our foundation together.

Paralee Johnson, Internal Communications

Diversity

Our diverse employee population reflects the customers we serve. We support and celebrate everyone on our team through our Employee Resource Groups, open and inclusive to all.

Learn More