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Senior Product Manager, Next Generation E-Commerce Experiences

Carlsbad, California

Overview

At GoDaddy you’ll work with some of the best professionals in the world in an agile, small team environment owning a project end to end. Our marketing team members find success at GoDaddy and we give you the room you need to deliver the extraordinary. We collaborate with passion, and listen to our customers. Since many of us share an enthusiasm for entrepreneurship ourselves, we bring the full force of our personal and professional experience to work everyday.

  • Full-time
  • Level: Mid
  • Travel: Yes

Success Profile

What makes a successful Senior Product Manager, Next Generation E-Commerce Experiences employee at GoDaddy?
Check out the traits we're looking for and see if you have the right mix.

  • Imaginative
  • Strategic
  • Results-Driven
  • Collaborative
  • Flexible
  • Proactive
0 10
  • Productive
  • Deadline-oriented
  • Organized
  • Digitally savvy
  • Leadership
  • Analytical
  • Detail-oriented
  • Insightful

Job Description

About GoDaddy

GoDaddy powers the world's largest cloud platform dedicated to small, independent ventures. With nearly 17 million customers worldwide and over 75 million domain names under management, GoDaddy is the place people come to name their idea, build a professional website, attract customers and manage their work. Our mission is to give our customers the tools, insights and the people to transform their ideas and personal initiative into success. To learn more about the company visit www.GoDaddy.com.

In this role, you'll be joining the GoCentral Commerce team, an innovative and highly-talented team creating market leading online commerce experiences and new consumer engagement models  for small businesses. We are comprised of product, marketing, and engineering leaders who share a passion for helping our small business thrive. We are aggressively expanding our commerce capabilities to expand our presence in the category and to enable GoDaddy’s 18M+ small business customers to be more successful than ever.

You will be responsible for leading a team of engineers, designers and marketers to build and ship next-generation e-commerce experiences for small businesses. Specifically, you’ll design, create, and launch small business and consumer experiences and new business models which are increasingly applicable to successfully sell products, digital goods, and services. You must be comfortable working cross-functionally across product teams to drive these solutions from conceptualization to launch.

You will also help innovate and drive a strategic roadmap across both the merchant and consumer lifecycle journey. You will work closely with UX, other Product Managers, engineers, data scientists, marketing, and support teams to craft a great end-to-end experience that goes beyond the pixels on the screen.

You are customer-obsessed, and steeped in payment and e-commerce trends and thrive on winning market share. You are data-driven, iterative in approach, and relentless in delivering innovative and high-value customer-focused products, and also an expert communicator able to inspire and sell a vision to the engineering,design, and marketing teams.

You are passionate about enabling small businesses to be successful.

Responsibilities:

  • Identify key insights and develop product requirements by analyzing data, market trends, and competitive products.

  • Lead the definition and planning of major new small business and consumer product experiences

  • Work cross-functionally across GoDaddy product teams to create new selling business models and drive features from conception to launch in specific product areas.

  • Work closely with engineering and design teams to define, scope, and drive a strategic roadmap that aligns with business priorities and customer needs. Responsible for strategic planning to tactical creation of user stories, use cases, and acceptance criteria, and working side by side with the User Experience team to bring them to fruition for the team.

  • Work with UX to ideate and prototype potential features, conduct usability tests, and perform user research. You will work closely with the design team to build features that enable small businesses to succeed online, no matter their industry or geography.

  • Be the champion for product & customer success KPI’s and continually seek paths to drive improvements. Rapidly test and iterate hypothesis to improve metrics.  

  • Collaborate with product marketing to support go-to-market plans for product releases, PR events, and customer outreach.

  • Support customer care teams by communicating new features, providing training materials and assets, and attending customer care events.

  • Be an evangelist for the product and drive support and adoption across the larger organization for new feature and product launches by working with marketing, customer support and other product groups

·      

Requirements:

  • At least 8 years Product Management leadership experience, with experience in building products for e-commerce, service-based businesses, or online small business or consumer experiences

  • Demonstrated success working cross-functionally to deliver customer-facing features across product teams. Experience working with other product teams and working collaboratively with their engineers, PM, and UX to deliver features.

  • Demonstrated success leading the development of multiple successful e-commerce, service-based or online customer-facing products  through multiple releases. Experience conceptualizing, defining, and commercializing new product features for end users.

  • Analytical and metrics-driven with a hypothesis-based mentality; has identified, implemented and analyzed success metrics to derive actionable insights and learnings. Must be able to self-serve product data to understand how customers are using a feature and whether a feature is successful or not.

  • Experience with customer research; enjoy digging deep on use case details and customer needs; be able to champion customer and user needs to the rest of the organization.

  • Demonstrated customer centric thinking, and the ability to translate ambiguous insights and observations into features and product improvements across different user segments.

  • Experience as a Product Owner in an agile environment

  • Strong communication and collaboration skills; team player that can work with various cross-functional departments to get things done

  • Enjoy working in a fast paced, high-output environment in a rapidly evolving market   

#LI-JA1

GoDaddy is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

If you need assistance completing an application for a position with us, please reach out to our Recruiting Team at Recruiting@godaddy.com

To submit your application to this position, please click Apply . On the next screen, after you click Apply, click Create to establish your candidate account. If you have previously created a candidate account, please slick Sign-In and use that account to complete your application.

Job ID R004070

Benefits

  • Healthcare

    GoDaddy helps keep employees fit and healthy with generous health benefits. From the best medical, vision, dental, and disability to on-site health and wellness assessments and employee assistance plans.

  • Tuition Reimbursement

    GoDaddy is a strong believer in the value of higher education. The Education Reimbursement Program encourages our employees to pursue further education and advancement at the company.

  • Professional Development

    GoDaddy offers programs to help advance the careers of our employees. Programs include instruction led by our trainers, as well as opportunities for Tuition Reimbursement.

  • PTO

    GoDaddy encourages employees to take time away from work to Live Passionately. GoDaddy goes above and beyond to provide opportunities to enjoy time away from work and we provide generous time away to rest & recharge.

  • Work/Life Balance

    We know that maintaining a work/life balance is the key to success. At GoDaddy, we provide many perks and amenities to help facilitate this balance.

  • Retirement Plans

    GoDaddy looks closely at the retirement provisions and provides a competitive 401k employer match program. Our retirement plans are designed to fund a comfortable retirement for our employees.

The work we do at GoDaddy gives small business owners the products and customer care support they need to be successful online. We make the business of doing business easier.

Jodi Valenta, VP Marketing

The vision of GoDaddy is changing the world’s economy to small business. To do that, we need diversity throughout our teams that reflects our customer base.

Auguste Foldman, SVP Customer Care

Diversity

Our diverse employee population reflects the customers we serve. We support and celebrate everyone on our team through our Employee Resource Groups, open and inclusive to all.

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