Analyst - Website Security Support I - Product/FirewallApply Apply Later Location Bulgaria; Sofia, Bulgaria
GoDaddy powers the world's largest cloud platform dedicated to small, independent ventures. With 19 million customers worldwide, GoDaddy is the place people come to name their idea, build a professional website, attract customers and manage their work. Our mission is to empower entrepreneurs everywhere, making opportunity more inclusive for all. To learn more about the company visit www.GoDaddy.com.
The Support Analyst - Website Security job family at GoDaddy plays a key role in providing support to our website security customers. We perform different aspects of the incident response life-cycle, which may include the following but not limited to:
– Detection & Analysis: Verification of outdated software, plugins and other components that could compromise the site/environment, securing mixed http content
– Containment, Eradication & Recovery: Cleanup of backdoors, malware, SPAM, and other bad actors located on our website security customer’s website (filesystem/database). Configure sites to be behind HTTPS and Firewall. We also test the site’s availability and integrity after the process to assess uptime and site functionality post Firewall set up.
- Post-Incident Activity: Providing recommendations on how to prevent such issues in the future (password change, removal of local & old backups from the local environment, update software and others).
- Configuration and mastery of DNS set up to set up and maintain Website Application Firewall.
General understanding of security principles and use good security practices in general.
Linux experience – CLI and cPanel
Experience with Apache, Nginx and other web servers
Experience with WordPress, Joomla, Magento, vBulletin and other CMS's
Strong foundation of how DNS, FTP/SFTP, web, firewalls, CDNs and the internet work.
Strong communications skills, ticket-focused customer support with aptitude for providing great service.
Strong troubleshooting skills.
You get it done.
You take ownership for your projects.
You have high standards and want to make a difference with your work.
You are able to work independently with little oversight
You are organized – you prioritize and plan work activities and use time efficiently, especially in a fast-paced environment
Optional / Nice to Haves:
Shell scripting / automation
Open source and community participation and contributions a plus
GoDaddy is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.
If you need assistance completing an application for a position with us, please reach out to our Recruiting Team at Recruiting@godaddy.com
Please note that GODADDY does not accept unsolicited resumes from recruiters or employment agencies.
To submit your application to this position, please click Apply . On the next screen, after you click Apply, click Create to establish your candidate account. If you have previously created a candidate account, please slick Sign-In and use that account to complete your application.