Senior Product ManagerApply Apply Later Location Belgrade, Serbia
GoDaddy powers the world's largest cloud platform dedicated to small, independent ventures. With 19 million customers worldwide, GoDaddy is the place people come to name their idea, build a professional website, attract customers and manage their work. Our mission is to empower entrepreneurs everywhere, making opportunity more inclusive for all. To learn more about the company visit www.GoDaddy.com.
We are the world’s largest hosting company for small businesses and web professionals and serve millions of customers worldwide. We provide a complete family of products including traditional shared hosting, VPS, Dedicated and Managed Hosting Products (SMB WordPress and Pro Solutions) and we recently became the largest managed WordPress host with an excellent product in a very competitive market. We’re in it to win.
We are looking for a passionate Senior Product Manager to join our Hosting Tools & Services Product Management team. If you feel your calling is to build amazing products and wowing customers, if you are a person who makes things happen, if you love working with the talented and growing teams and want to be part of a global organization, we want you here! If you are energized by helping customers reach their goals, if you enjoy making data driven decisions and iterate on solutions until you get to the right one - and if you always want to go that extra mile, we are the team for you!
Hosting Tools & Services team’s mission is to solve WordPress and Hosting needs for GoDaddy customers and GoDaddy agents around the world. We are building tools and providing services that are platform, product and customer segment agnostic that make the GoDaddy customers’ experience truly exceptional and delightful.
As a Senior Product Manager for the Hosting Tools & Services team you will play an important role in implementing Hosting Tools & Services strategy that aligns with the Global Hosting 5 year strategy. You will lead customer research, roadmap planning, requirements generation, backlog prioritization, experiment design, product delivery and partner outreach in order to deliver the best possible experience for our customers. As part of this role, you will be instrumental in improving the customer experience at GoDaddy - including customer messaging and touch points and product integrations to drive customer’s business success. You will own and execute on the Hosting Tools & Services road-map with a data-driven, iterative, customer-focused approach to deliver experiences that customers love.
Define the top priorities for the respective areas and use those priorities to generate crisp requirements and sequencing; also set, manage and deliver KPIs for these product areas
Track global industry trends and bring relevant insights back to their product areas; recognize the gaps in product portfolio relative to competitive enterprises
Use customer research and/or listening mechanisms to uncover customer needs
Be able to identify, do basic analysis and propose solutions for technical and business problems
Work with internal stakeholders to determine business priorities
Work with the engineering and design teams to prioritize and deliver new capabilities while leveraging agile process and experimentation mindset; own breaking down epics/stories into logical sequence of work at the product level
Drive partnership relationships with various teams at GoDaddy, gathering requirements and business cases and introducing them into the product roadmap
Own communication across all the teams on the prioritization, status and decisions
- At least 5 years of product management experience in WordPress / Cloud / Hosting applications / Hosting services product space
- Customer centricity - passion for great design and true delight of the users, both internal and external
- Track record of success - experience building successful new products and user experiences in an agile product development environment
- Strong entrepreneurial spirit - must be self-driven, individually accountable, passionate about business results who can completely own the delivery of high value initiatives
- Comfortable with ambiguity - define a clear path through a muddled mess of options
Excellent communication and people skills.
Analytical skills - clear thinking, knowing when/how data is important, quick and articulate in written and verbal communication. Ability to break complex directions into smaller steps, decisions, and tests
Experience identifying new requirements for a product, platform or service and working with engineers to refine, prioritize and sequence the work.
Experience building product tests and plans based on customer pain points and iterating on tests to deliver the best customer solution.
Experience working as a product owner in a data-driven, agile environment.
Experience working on remote teams and with the distributed organizations.
Expertise at clearly describing technical capabilities to audiences with mixed technical backgrounds and turn their feedback into actionable work for the engineering team.
Proven experience with customer research and translating it into experience improvements.
Attention to detail - comfortable diving in and digging through all the details while not losing sight of the wider goal - if you apply, include the word "intricate” in your application or cover letter
Fluent communication in English and Serbian, both verbally and in writing.
Bonus: experience using JIRA, Tableau, Google Analytics, Clicktale, and/or Mixpanel.
Bonus: work experience in the hosting and/or web industry
What we offer:
Competitive salary and an annual bonus based on performance
Full-time employment in accordance with the labor law
Clearly defined career path and mentorship
Flexible working schedule and time off
In-office breakfast, lunch, coffee
Learning and development budget for every employee
...and many other company organized fun activities that you and your family can attend
GoDaddy is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.
If you need assistance completing an application for a position with us, please reach out to our Recruiting Team at Recruiting@godaddy.com
Please note that GODADDY does not accept unsolicited resumes from recruiters or employment agencies.
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