As part of our Care organization at GoDaddy, you’ll work with some of the best professionals in the world to help our customers build a digital presence like no other. We will arm you with the knowledge to make informed decisions and potential adjustments to our products and services so they can continue meeting our customers’ needs while transforming their businesses. We don’t make dreams come true by playing it safe – every day we hustle to help small businesses shine!
What makes a successful Advanced Technical Support - Incident Response employee at GoDaddy?
Check out the traits we're looking for and see if you have the right mix.
- Good Listener
- Problem solver
- Technologically savvy
- Goal oriented
GoDaddy powers the world's largest cloud platform dedicated to small, independent ventures. With nearly 18 million customers worldwide and over 77 million domain names under management, GoDaddy is the place people come to name their idea, build a professional website, attract customers and manage their work. Our mission is to give our customers the tools, insights and the people to transform their ideas and personal initiative into success. To learn more about the company visit www.GoDaddy.com.
Job Description Summary
The candidate has the opportunity to work with different technologies and learn different aspects of Information Security.
They will mainly work with website cleanups but the role requires knowledge on Programming (mostly PHP), to understand how pieces of code could be used maliciously, Content Management System (CMS) to understand its structure and how attackers take advantage of that and much more. Every ticket or interaction we have with our clients is not only an opportunity to help their business prosper and succeed but also learn a different skill along the way during the cleanup process.
- Website cleanup and troubleshooting (this role will resolve customer issues through support tickets)
- Code reading to determine if a particular file is malicious or not
- Feeding our system with new findings to improve our automation process
- Troubleshooting customers websites with WordPress, Joomla, Drupal and other CMS software
- Writing regular expressions "regex"
- General understanding of security principles and use good security practices in general
- Linux experience – CLI and cPanel
- Experience with Apache, Nginx and other web servers
- Experience with WordPress, Joomla, Magento, vBulletin and other CMS software
- Web Malware Experience (decoding, understanding)
- PHP and Shell scripting/automation
- Open source and community participation and contributions a plus
GoDaddy is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.
If you need assistance completing an application for a position with us, please reach out to our Recruiting Team at Recruiting@godaddy.com
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GoDaddy helps keep employees fit and healthy with generous health benefits. From the best medical, vision, dental, and disability to on-site health and wellness assessments and employee assistance plans.
GoDaddy is a strong believer in the value of higher education. The Education Reimbursement Program encourages our employees to pursue further education and advancement at the company.
GoDaddy offers programs to help advance the careers of our employees. Programs include instruction led by our trainers, as well as opportunities for Tuition Reimbursement.
GoDaddy encourages employees to take time away from work to Live Passionately. GoDaddy goes above and beyond to provide opportunities to enjoy time away from work and we provide generous time away to rest & recharge.
We know that maintaining a work/life balance is the key to success. At GoDaddy, we provide many perks and amenities to help facilitate this balance.
GoDaddy looks closely at the retirement provisions and provides a competitive 401k employer match program. Our retirement plans are designed to fund a comfortable retirement for our employees.
Our award winning customer care team is second to none. We provide ideas to make small business look amazing online, around the world, around the clock and one customer discussion at a time.
Auguste Goldman, SVP Customer Care
Our people are the keystone of what makes GoDaddy amazing. The diversity, equality, dedication to culture and focus on customer needs are the morsels that bind our foundation together.
Paralee Johnson, Internal Communications